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Security Deposits

Staying with truestays

What is it used for?

A lot of time, passion and money goes into ensuring we provide our guests with amazing and reliable places to stay. The vast majority of our guests are absolutely amazing and appreciate this. Sadly however, there will always be those who have no intention of respecting our properties, our rules or our neighbours. 

Therefore we collect a Security Deposit to ensure that the property is protected and that house rules are adhered to. 

Here are some example circumstances where some (or all) of the deposit shall be permanently retained by Truestays:

Learn more by reading our current Rental Agreement/Terms.

What is the process?

We use one of the World’s most secure payment systems, Stripe, to authorise and hold the Security Deposits. Here is how it works:

1. Guest enters card details when requested

2. Stripe will securely hold these details and will attempt to “Authorise” the payment 24 hours before check-in. While it may appear on the Guest’s bank account that the funds have left your account, at no point does this happen. Stripe essentially places a temporary block on these funds, which ensures that there is enough money allocated to the Security Deposit, should we need to charge for the Guest.

3. After the Guest has checked out, our team will conduct an inspection of the property within 24 hours. Once we have been given the all clear, we will cancel the authorisation and the Guest’s funds will appear as available in your account again.

Important: It can take up to 7 working days for the funds to become available in your account again.

Please note, you might not see the funds “re-enter” your account. For most it will cancel the original “transaction” and will simply appear as though the transaction did not happen at all.

How do you pay?

Once you have placed your reservation, we shall request your card details via a secure payment link. Please note that we cannot accept any other form of payment.

 We CANNOT accept cash deposits due to anti-money laundering legislation.

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