All of our properties operate under a strict no policy of no smoking on the premises If you wish to smoke, please leave the premises and discard of cigarette buts appropriately
No loud noise
We need to keep our neighbours happy. Therefore guests are not to be the cause of any noice heard externally between the houses of 10pm to 9am.
No extra guests
Only the guests that you have told us about are allowed to stay in the property. If you wish for additional guests to join you, we must be notified prior to their arrival and we hold the right to refuse them access or charge extra.
No parties or social events
Parties and social gatherings are not allowed in any of our properties. Devices have been fitted in some properties to measure the internal environment and notify us of any abnormal activity.
We do not allow any pets in our properties UNLESS you have written permission from ourselves. We only allow pets in certain circumstances and in a limited handful of properties. You must have permission before booking your stay.
No illegal activity
If you can't do it outside the house, you can't do it inside the house. Any evidence of illegal activity will immediately be passed on to the relevant authorities. and fines may be issued.
Our moderate cancellation policy gives our guests more freedom and peace of mind when booking, with the ability to change their mind and receive a full refund. What does this mean? We shall provide a full refund for cancellations made by guests if the check-in date is at least 14 days away. Truestays shall provide a 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.