Creating an unforgettable guest experience is crucial for any serviced accommodation or Airbnb host. To help your property stand out and gather rave reviews, here are ten must-have items that elevate the stay.
1. High-quality bedding and linens
Comfortable mattresses, plush pillows and high-thread-count sheets make a significant difference to how well guests sleep - and to their overall impression. Keep all bedding hypoallergenic and meticulously cleaned.
2. Fully equipped kitchen
Guests love being able to cook. Include pots, pans, utensils, a coffee maker, toaster, microwave and dishwasher, plus basics like cooking oil, salt, pepper and a selection of tea and coffee.
3. Reliable Wi-Fi
High-speed internet is non-negotiable for both leisure and business travellers. Make the password easy to find and test the speed regularly.
4. A comprehensive guest guide
A guide with local information, emergency contacts, house rules and appliance instructions lets guests enjoy their stay without constantly contacting you. Provide it in a folder or, as we do, virtually.
5. Safety features
Smoke and carbon monoxide detectors, a first-aid kit, fire escape plan, extinguisher and blanket, emergency lighting and secure locks are essential - and compulsory for some accommodation types.
6. Consumables and toiletries
Guests expect basics like hand soap, washing-up liquid and tea, coffee, sugar and milk. Sachets are recommended for hygiene. Skipping these is a fast route to disappointed guests.
7. Comfortable and functional furniture
Comfortable seating, a sturdy dining table and a functional workspace make the property feel like a home away from home. Keep furniture clean, in good condition and matched to the overall aesthetic.
8. A sound monitoring device
A privacy-safe noise monitor keeps levels within acceptable limits, protects against parties and maintains good neighbour relations. Make guests aware of the device and its purpose.
9. Laundry facilities
A washer and dryer with detergent, plus an iron and ironing board, are a major convenience - particularly for longer stays.
10. Smart TVs
Smart TVs with access to popular streaming services significantly enhance entertainment options. Provide clear instructions so guests can navigate them easily.
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