35,000+
Stays managed
5.0
Google rating (90+ reviews)
16+
UK locations
4.76
Airbnb rating (1,000+ reviews)
Who We Are
Built for landlords who want results, not excuses.
Truestays was founded by property owners who were frustrated with opaque management companies, poor communication, and disappointing returns. We set out to build the service we always wanted as landlords ourselves.
Today we manage properties across 16+ UK cities, combining cutting-edge technology with a genuinely hands-on team. Our direct booking engine generates around 31% of all bookings - significantly reducing OTA commission and putting more money in your pocket.
Get in touch
Who builds it
A small team of hosts, not a call centre.
Truestays is run by Truestays Group Ltd, a UK short-let operator built by landlords who had grown tired of management companies that hid their fees and went quiet when something went wrong. The business is led day to day by our Managing Director, Ollie Whitehouse, alongside a team of property, hospitality and revenue specialists split between our city operations and a central guest experience desk.
We handle short-let management end to end: photography, listing creation and pricing, guest screening and messaging, cleaning and linen between stays, maintenance, compliance paperwork, payments and monthly reporting. That work is done by people who live and work in the cities we operate in, which is why we can be on site quickly when a guest needs help.
We work with individual landlords, portfolio owners and investors across more than 16 UK cities, whether you have a single apartment or a growing collection of properties. If you would like to speak to someone directly, our contact details are on the contact page.
Our Values
What drives us
We're guided by principles that put property owners first - transparency, performance, and partnership.
We're obsessed with maximising your rental income. Dynamic pricing, multi-platform distribution and a direct booking engine that cuts OTA fees.
No hidden fees, no lock-in contracts. Clear monthly reporting. You always know exactly what you're earning and why.
From your first call to being live on Airbnb in 7 days. Professional photography, compliance, listings and pricing - all handled.
Our 24/7 guest experience team ensures every stay is a 5-star one. Happy guests leave great reviews. Great reviews drive more bookings.
You keep full control of your calendar. We operate as a true partner - flexible, responsive, and always working in your best interests.
We know the UK short-let market inside out. From Manchester to London to Bath, we combine local insight with national infrastructure.