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About us

Behind the scenes at truestays

Happy places

Without our property partners, none of this would be possible. We are grateful for the landlords, developers & agents we work with.

We are always looking to grow and work with new property partners across the UK. If you are interested in having an upgraded letting partner, then please do get in touch.

Happy people

We are incredibly proud to be able to consistently provide great places for people to stay.

From families and friends connecting after long periods apart, to business guests requiring a comfortable place to relax after a long day of work

Meet the Dream team

Sarah Hendon

Founder & Chief Executive Officer

John Chapman

Founder & Chief Development Officer

Ollie Whitehouse

Founder & Chief Operating Officer

Wendy Colgrave

Finance Consulatant (FCA)

Julie Wheeldon

Compliance & Regulation Auditor

Vren Catacutan

Guest Experience Assistant

Our story

While our parent company, True Property Investment Ltd, has been around since 2018, the accommodation arm, now known as Truestays, was founded in late 2019 after Sarah, John & Ollie (our founders) noticed a significant lack of high-quality service accommodation for workers and visitors in Stoke and the surrounding areas. We could count on one hand the number of decent places to stay and this shocked us. If you look at nearby cities like Manchester, Liverpool, Birmingham and even Derby, you will find high-quality, but affordable houses and apartments available on a short-term let basis. This is when we decided to step in and look at ways of providing the quality accommodation that our city was severely lacking. 

The three of us already had experience in running and managing tenancies through our previous jobs, as well as through Truestays’ parent company; True Property Investment Ltd. 

We spent almost a year researching and learning all about the different ways that we could help plug this gap in Stoke, while at the same time ensuring that we would be able to keep the booking costs as cheap as possible for our guests.

From that, Truestays was born.

Truestays only provides high-quality, entire-place accommodation at prices much cheaper than you would be paying if you were to check yourself into a local hotel. We are a values driven company and out motto is “Happy Places, Happy People”.

Our vision in 2022 is to expand out into additional cities across the UK at a pace that allows us to maintain our excellent standard of service to both our guests and our property partners.

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