About Us

Behind the scenes at truestays

Happy places

Without our property partners, none of this would be possible. We are grateful for the landlords, developers & agents we work with.

We are always looking to grow and work with new property partners across the UK. If you are interested in having an upgraded letting partner, then please do get in touch.

Happy people

We are incredibly proud to be able to consistently provide great places for people to stay.

From families and friends connecting after long periods apart, to business guests requiring a comfortable place to relax after a long day of work

Meet the team

Sarah Whitehouse

Founder & Chief Executive Officer

John Chapman

Founder & Development Director

Ollie Whitehouse

Founder & Chief Operating Officer

Wendy Colgrave

Finance Manager

Vren M.Catacutan

Guest Experience

James Cook

Marketing Advisor

Egan O'Callaghan

Business Development Advisor

Our story

While our parent company, True Property Investment Ltd, has been around since 2018, the accommodation arm, now known as Truestays, was founded in late 2019 after Sarah, John & Ollie (our founders) noticed a significant lack of high-quality service accommodation for workers and visitors in Stoke and the surrounding areas. We could count on one hand the number of decent places to stay and this shocked us. If you look at nearby cities like Manchester, Liverpool, Birmingham and even Sheffield, you will find high-quality, but affordable houses and apartments available on a short-term let basis. This is when we decided to step in and look at ways of providing the quality accommodation that our city was severely lacking. 

The three of us already had some experience in running and managing tenancies through our previous jobs, as well as through Truestays’ parent company; True Property Investment Ltd. 

We spent almost a year researching and learning all about the different ways that we could help plug this gap in Stoke, while at the same time ensuring that we keep the booking costs as cheap as possible for our guests.

We hope that you agree that the brand that we have built over the past few months is achieving this and beyond.

Truestays only provides high-quality, whole-house accommodation at prices much cheaper than you would be paying if you were to check yourself into a local hotel and with a friendly and efficient customer service to match.

While we haven’t finished expanding our growth in the local area, we also have an eye on spreading Truestays’ quality touch across the region and ultimately the nation, ensuring that we only grow at a pace that is sustainable and in-keeping with core company values.

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