🇬🇧 Based in
Manchester, UK
Over
13,370
stays
hello@truestays.co.uk
🇬🇧 Based in
Manchester, UK
Over
13,370
stays
hello@truestays.co.uk
To find the house, please enter the following address:
20 Haydon Street, Stoke-on-Trent ST4 6JE
Your maps/sat nav should take you straight to the house. Once at the address, you will see the “20 Haydon Street” sign to the left of our front door. You may park on the driveway. See Parking details for more information.
1. Find the property
Use the “Getting Here” instructions to find the house. Once here, go to the front door.
2. Locate the Key Safe
To the left of the front door is the key safe.
3. Opening the Key Safe
– Pull down the black cover
– Enter your 4-digit code (found above).
– Push down the latch.
– Open Key Safe, pulling the front down from the top.
– Shut the Key Safe, jumble up the code and then close the cover
– Use this Key to open the front door and access the property during your stay.
Check-in:
Access by:
Code sent 24 hrs before check-in
The parking space is directly in front of the property. This is a private space for 2 small vehicles during your stay. Additional vehicles may be parked on the streets, but please follow standard UK parking rules.
1. Prepare
Please make sure that you have removed all of your items and that you have done your best to clean up after yourself to ensure that all of your deposit is returned. This also includes returning the heating back to arrival settings and turning off all lights & devices.
2. Secure the house
Have a walk around the house and check that all windows are closed and locked and that all external doors are locked & secured.
3. Return the key
Once you have locked up, place the key back inside the Key Safe using the same code that you used for check-in. Make sure that the Key Safe is fully closed and locked.
Reminder: You are responsible for ensuring you have taken all of your belongings with you. Truestays is not responsible for locating or returning any items you believe to have been left behind.
Check out:
This property has free WiFi. By using the WiFi you are agreeing to our terms of use set out in the Rental Agreement.
If you encounter connectivity problems, please switch the router off at the plug for 10 seconds, then back on again. If this doesn’t work, please reach out to our team for support.
The central heating is remotely kept at an optimal temperature year-round.
If you want additional heat, you can manually boost the temperature yourself using the circular thermostat found in the entrance.
To boost the heating to 24 degrees for 1 hour, please press the up arrow twice. To cancel the boost or turn off the heating, press the down button.
If you wish for us to change the temperature based on your schedule for your stay, feel free to reach out to our Guest Care team.
You can request early check-in or late check out through your guest booking link. This is the same link you used to complete the verification steps. Please note that this is subject to availability.
See the previous messages from our team for the link or send us a message for more information.
Some of our properties are pet friendly however there is an additional fee required if you bring a pet to cover the additional deep cleaning after your stay.
Please message our team to find out whether you are permitted to bring a pet.
Please note that bringing any pet without our permission will result in immediate termination of your stay.
If you are looking to potentially extend your stay, we would be pleased to look into this for you.
Please reach out to our team via your booking platform or through the contact button below and we will check availability for you.
If you are encountering an emergency situation and you haven’t been able to get hold of us using the standard methods, please use the emergency number.
Please note that this number will not be able to help with questions about your stay. This is purely for emergencies such as being locked out, witnessing a crime on the property and urgent health & safety concerns.
Please provide your email address so we can verify your permissions to access this page.
Please note that this is number is given to guests for EMERGENCY situations only.
Emergencies include major leaks, being locked out, serious damage or risks to health and safety. For all other situations, please use the standard methods of communication and we will contact you as soon as possible. The emergency number team won’t be able to help with booking issues or questions.
Our team’s office hours are 9 am to 5 pm.
Non-emergency calls to this number will incur fees
