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Short-let management in Stoke-on-Trent

Truestays is Serviced Accommodation Management Company in Stoke-on-Trent that provides a hands-free, all inclusive  service for landlords and developers looking to maximise revenue from properties.
stoke-on-trent-truestays-serviced-accommodation-management-short-let-airbnb-experts

Get listed on all major platforms

All-inclusive short-let management
service in Stoke-on-Trent

From listing to linen… we take care of everything, so you can get on with the important things in your life, safe in the knowledge that your serviced accommodation in Stoke-on-Trent is in great hands.
  • Listing management
  • Guest management
  • Booking management
  • Property management

Professional images

We can't understate how important pictures are in the short-let world. This is why we invest in high-quality professional images for each listing.

Listing optimisation

We will launch and continually work on listings. We regularly upgrade our listings to stand out from the competition and work with the platform algorithms.

Booking platforms

Maximise exposure with eye-catching listings on Airbnb, Booking.com and all other major booking platforms, as well as our own direct booking site.

Communication

Our friendly 24/7 guest care team will handle all communication with guests, before, during and after stays.

Guest screening

We carefully screen our guests to ensure that only trustworthy and reliable guests will be staying in your home.

Check-in & out

We organise convenient check-in & out for each guest to ensure a smooth experience from arrival to departure.

Price optimisation

We will maximise your revenue through our dynamic pricing system that automatically adjusts based on forecasted demand, including event days.

Synced calendars

All of our platforms are synced with our central booking system, ensuring no double bookings and maximum occupancy.

Direct bookings

We are direct booking experts. By encouraging direct bookings, we are able to save you £1000's in expensive platform fees & commission.

Maintenance

Your property will be kept in outstanding condition year-round. We act fast to prevent and resolve maintenance issues to minimise disruption and costs.

Housekeeping

Your serviced accommodation unit will be cleaned by a professional company, with fresh linen & towels provided for all of your guests.

Safeguarding

From in-house monitoring technology, to 24/7 security teams, our safeguarding measures ensure your property is protected day and night.

All-inclusive short-let management
service in Stoke-on-Trent

From listing to linen… we take care of everything below, so you can simply relax.

  • Listing management
  • Guest management
  • Booking management
  • Property management

Professional images

We can't understate how important pictures are in the short-let world. This is why we invest in high-quality professional images for each listing.

Listing optimisation

We will launch and continually work on listings. We regularly upgrade our listings to stand out from the competition and work with the platform algorithms.

Booking platforms

Maximise exposure with eye-catching listings on Airbnb, Booking.com and all other major booking platforms, as well as our own direct booking site.

Communication

Our friendly 24/7 guest care team will handle all communication with guests, before, during and after stays.

Guest screening

We carefully screen our guests to ensure that only trustworthy and reliable guests will be staying in your home.

Check-in & out

We organise convenient check-in & out for each guest to ensure a smooth experience from arrival to departure.

Price optimisation

We will maximise your revenue through our dynamic pricing system that automatically adjusts based on forecasted demand, including event days.

Synced calendars

All of our platforms are synced with our central booking system, ensuring no double bookings and maximum occupancy.

Direct bookings

We are direct booking experts. By encouraging direct bookings, we are able to save you £1000's in expensive platform fees & commission.

Maintenance

Your property will be kept in outstanding condition year-round. We act fast to prevent and resolve maintenance issues to minimise disruption and costs.

Housekeeping

Your serviced accommodation unit will be cleaned by a professional company, with fresh linen & towels provided for all of your guests.

Safeguarding

From in-house monitoring technology, to 24/7 security teams, our safeguarding measures ensure your property is protected day and night.

Is Stoke-on-Trent good for serviced accommodation?

Stoke-on-Trent is an untapped gem of a location for serviced accommodation / short-term lets. Stoke-on-Trent’s central location, influx of investment and proximity to the Peak District & Alton Towers Theme Park, all bring in 10’000’s visitors to the area each year.

This, alongside low property prices, makes Stoke-on-Trent the ideal serviced accommodation investment hotspot.
Serviced-accommodation-management-stoke-on-trent-short-lets-airbnb

Happy guests,
healthier profits.

By appointing truestays, you can be sure that the guests staying in your serviced accommodation will be getting a great overall experience. From our advanced online guest guides, to our friendly customer care team, the guest journey has been meticulously planned.

Get launched in 2 weeks

Get in touch with us today, and we will aim to start managing the listing, or get your serviced accommodation unit in Stoke-on-Trent launched and live across all platforms within 7 days of collecting the keys, with the goal of having our first guests arrive just 7 days later.
truestays-serviced-accommodation-management-short-let-airbnb-experts

Why truestays®?

We understand that putting your property or portfolio into the hands of a management company is a big decision. With truestays, you can rest assured knowing that you’ve made the right decision.

  • Profit maximising
  • In safe hands
  • Responsible

Truestays® is a market leader when it comes to direct bookings and consistently average +50% direct.

 

What’s so great about direct bookings?

The booking platforms (Airbnb, Booking.com) all charge commission. This can reach s high as 20% of total revenue for some sites. By converting guests to direct bookings instead, 

 

How do we get direct bookings?

Truestays® is a market leader when it comes to direct bookings. We use a combination of SEO, paid ads, social media, influencer marketing, in-house placements and a well-trained guest care team.

Truestays® has carefully positioned itself as a business & relocation specialist. This is not to mean that we do not host leisure stays, it just helps us to attract the more valuable, longer-term stays.

 

Our enviable average length of stay of over 10 nights means lower footfall, fewer changeovers, reduced maintenance, higher occupancy and therefore an increase in your profit.

To protect the serviced accommodation we manage, we have put in place a stringent safeguarding procedure for every reservation at every property:

Our insurance policy will protect your serviced accommodation property Stoke-on-Trent with up to £5 million in insurance claims if damage is caused by guests, contractors or our own team. We have never had to use this, and hopefully never will, however we believe it is always better to be safe than sorry. Having this insurance in place provides a final layer of protection for your home.

We are likely one of the most eco-friendly options available to you when it comes serviced accommodation management in Stoke-on-Trent. From our tree-planting mission, carbon offsetting and the cutting out of single-use plastics from our homes, through to our all-electric/hybrid vehicle policy and ever more energy efficient homes – we are doing all we can to reduce the footprints of the properties we manage, as well as spreading awareness to the rest of the industry.

You’re probably thinking “here comes the corporate culture rubbish”… However, we genuinely do things differently! We want everyone, from our guests and suppliers, through to you, our property partners to always have positive opinion towards truestays®. This means always basing our decisions on our core values and principles. Visit our About us page to learn more.

  • Profit maximising
  • In safe hands
  • Responsible

Truestays® is a market leader when it comes to direct bookings and consistently average +50% direct.

 

What’s so great about direct bookings?

The booking platforms (Airbnb, Booking.com) all charge commission. This can reach s high as 20% of total revenue for some sites. By converting guests to direct bookings instead, 

 

How do we get direct bookings?

Truestays® is a market leader when it comes to direct bookings. We use a combination of SEO, paid ads, social media, influencer marketing, in-house placements and a well-trained guest care team.

Truestays® has carefully positioned itself as a business & relocation specialist. This is not to mean that we do not host leisure stays, it just helps us to attract the more valuable, longer-term stays.

 

Our enviable average length of stay of over 10 nights means lower footfall, fewer changeovers, reduced maintenance, higher occupancy and therefore an increase in your profit.

To protect the serviced accommodation we manage, we have put in place a stringent safeguarding procedure for every reservation at every property:

Our insurance policy will protect your serviced accommodation property Stoke-on-Trent with up to £5 million in insurance claims if damage is caused by guests, contractors or our own team. We have never had to use this, and hopefully never will, however we believe it is always better to be safe than sorry. Having this insurance in place provides a final layer of protection for your home.

We are likely one of the most eco-friendly options available to you when it comes serviced accommodation management in Stoke-on-Trent. From our tree-planting mission, carbon offsetting and the cutting out of single-use plastics from our homes, through to our all-electric/hybrid vehicle policy and ever more energy efficient homes – we are doing all we can to reduce the footprints of the properties we manage, as well as spreading awareness to the rest of the industry.

You’re probably thinking “here comes the corporate culture rubbish”… However, we genuinely do things differently! We want everyone, from our guests and suppliers, through to you, our property partners to always have positive opinion towards truestays®. This means always basing our decisions on our core values and principles. Visit our About us page to learn more.

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Established & new hosts welcome 👋

From hosts with years of experience, to hosts that are just starting out; we are pleased to be able to bring our unique value to hosts of all levels through our all-inclusive SA management services. 

Your questions, answered.

For our Serviced Accommodation Management service, we charge 17% +VAT of total revenue to look after absolutely everything. This is an incredibly competitive rate considering the increase in revenue and overall profits you can expect from using our services. 

It is hard to answer this without knowing the host. It all depends on previous experience, the amount of time you have, the amount of patience you have and so much more. A large number of new hosts underestimate how much work is actually involved. You, or someone you trust, needs to be available at all hours of the day.

When looking into becoming a self-managing accommodation host, it is important that you make a list and consider everything involved, from who is going to clean the place and do the laundry, through to emergency call outs at midnight and the maintenance team around you.

Our Serviced Accommodation management service can remove all of this stress and hassle for you. Let us take care of all of this and you simply receive your payout at the end of the month.

Yes, of course! It is your place to do as you wish. Simply let us know your dates and we will block the calendar for you. We do however recommend getting your dates blocked early, as once we have a booking, we won’t be able to cancel it.

Obviously the more you stay there yourself, the lower your profits will be. Therefore we recommend using your property for personal stays during the off-season.

Yes, you can!

As part of our onboarding service we will completely launch your property on all platforms for you. From staging and professional marketing pictures, through to pricing strategy and listing descriptions.

If you already have a listing, that’s also fine. You can simply transfer this over to us to take over – it only takes a couple of minutes and our team can talk you through it.

In terms of running the serviced accommodation, we’ll look after everything. The only aspects you will need to handle will be the utility bills (gas, electric, water, wifi). We’ll handle the rest.

In a brief summary, we enable UK property owners to benefit from the increased income that the short-term rental industry can provide, without all of the usual workload and stress. We manage the whole operation of marketing, running and maintaining your Airbnb for you.

We would be sad to see you go, but yes you are welcome to cancel your agreement with us. We ask that you provide as much notice as possible. We can then hand your listings over to you. Please note you will need to honour any existing bookings or be willing to cover the cancellation charges that you may incur from the OTAs

Please note that all claims made are subject to final contract and availability. Facts & figures were correct at the time of publishing. Consult an independent advisor and conduct your own due diligence before proceeding with any services.

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